Weight: 61 g.
Packing: opp bag.
The item color will randomly send.
High quality and it is easy for using and cleaning.It is Soft and easy to use .
Rating of temperature:-40 centigrade to +210 centigrade.
Please allow 1-3mm error due to manual measurement and make sure you do not mind before ordering.
Please understand that colors may exist chromatic aberration as the different placement of pictures.
Warranty & Return Policy:
1) Every products will be tested before delivery, with special instruments or main boards to ensure working.
2) All the products ,3 months warranty ,100% brand new and strictly tested before shipment,Please inform us WITHIN 3 DAYS after receiving the parcel if you are dissatisfied with products (Real picture and other evidence must be given),then we will offer replacement /refund if the products are not as described.
3) If the item is your possession more than 7 days ,it is considered used /second -hand ,we will Only offer replacement service after we get your return item .
1) How much is shipping?
We provide free worldwide shipping.
2) Can it be shipped to my country?
We ship to almost all countries. Please contact us, if your country can not be selected.
3) What is your shipping time like?
We usually ship in 1 – 7 business days (with tracking) once payment is confirmed.
Delivery time varied between 14 – 50 days but you get a tracking link so you will always be updated.
4) Who pays custom duties?
MyMoulds.com does not charge not pay any country specific taxes, import fees, customs duties and any fee’s charge by your country is for your own account.
If above is not acceptable, then please do not order from us. It will save both of us time and trouble.
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Moulds (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.mymoulds.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.